Privacy Policy

1. Information We Collect

When you use our website to request assistance with an Azerbaijan e-Visa application, we may collect:

• Personal Information: full name, date of birth, nationality, passport details, and contact information.
• Travel Information: intended travel dates, entry or exit details, accommodation information, and other relevant application details.
• Payment Information: payments are processed securely by third-party payment providers. We do not store full card details.
• Technical Data: IP address, browser type, device information, cookies, and usage data used to improve website functionality and security.

2. How We Use Your Information

• To assist customers in preparing and submitting visa applications based on the information they provide.
• To communicate with you about application status, required documents, payment, or support inquiries.
• To improve our website, services, customer experience, and internal processes.
• To prevent fraud, protect our website, and ensure the security of users and transactions.

3. Data Protection and Security

We implement reasonable technical and organisational security measures to protect personal information from unauthorised access, misuse, loss, or disclosure.

4. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share data only where necessary, including with:

• Government authorities: your data may be shared with relevant authorities where required to process your visa application based on your authorisation.
• Payment processors: secure third-party services process online payments on our behalf.
• Legal and compliance parties: information may be disclosed where required by law or necessary to comply with legal obligations.

5. Cookies and Tracking Technologies

Essential cookies keep your application session secure and remember necessary website settings. Optional Google Analytics loads only after you select “Accept analytics”. It measures sanitised page visits, application interactions and verified purchase totals using pseudonymous session identifiers. We do not send your name, email, phone, passport details, uploaded documents or application reference to Google Analytics. Advertising features and automatic form collection are disabled. Your preference is remembered for 180 days. Rejecting analytics does not prevent you from applying or paying.

Change your choice using “Analytics preferences” in the footer. Withdrawing consent stops future Google Analytics events and pending server purchase exports for that browser. It does not automatically delete events Google has already received. We also maintain first-party, pseudonymous operational counts to understand application progress and verified payments.

6. Data Retention

We retain personal information only for as long as necessary to provide visa assistance services, respond to support requests, process payments, and comply with legal or regulatory requirements. Once information is no longer needed, it is securely deleted or anonymised where appropriate.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data.
• Correct or update inaccurate information.
• Request deletion of personal data, subject to legal and operational restrictions.
• Opt out of marketing communications.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Consent and Marketing Communications

By submitting information through our website, you consent to the collection, processing, and use of your personal data for the purpose of providing visa assistance services.

Where required by law, we will obtain your explicit consent before sending marketing communications. You may withdraw your consent or unsubscribe from marketing emails at any time by contacting us or using the unsubscribe link included in our communications.

We do not send unsolicited marketing messages and do not sell personal information to third parties.

10. Contact Us